Connection and advertisement issues

Connection problems

If Pure Sniper cannot connect, disconnects repeatedly or loads online features slowly, try the steps below. Full signal bars do not always mean a stable connection.

Check and restart

Try another app or website to see whether the problem affects your whole connection. Fully close Pure Sniper, then restart your device if needed.

Try another network

Before starting a new match, test Wi-Fi and mobile data if both are available. Mobile data charges may apply.

Move closer to your router, pause downloads or streaming on the same network and avoid playing while moving through areas with changing coverage. If you use a VPN, temporarily disconnect it and test again.

Restart your own router using its manufacturer’s instructions and wait for the connection to return. You do not need a factory reset.

Update

Install available game and operating system updates, then test again.

Get help

If other apps also fail, contact your internet or mobile provider. If only Pure Sniper is affected, or the issue continues on different networks, contact Player Support.

Include your device details, game version, exact error, approximate time and time zone, network type, whether another network worked and the steps already tried.

Advertisements and rewards

Rewarded advertisements are supplied by advertising providers. Availability can vary by country and time, so an advert may not always be available when you want to claim a reward.

What to try

• Close and reopen Pure Sniper.
• Restart your device.
• Check your internet connection and try again later.
• On Android, clear the app cache if needed. Choose Clear cache rather than Clear data or Clear storage.

These steps do not guarantee an advert will become available. If no advert is supplied, wait and check again later.

Avoid reinstalling solely to obtain adverts. If you need to reinstall for another issue, protect your progress first.

If an advert repeatedly freezes, closes the game or fails to grant a reward, contact Support with the reward involved, approximate time, device details and a screenshot if available.