Crashes, loading problems and storage management

Crashes freezes and loading problems

If Pure Sniper closes unexpectedly, freezes or gets stuck loading, try these steps and test the game after each one.

Restart and update

1. Fully close Pure Sniper and reopen it. On Android, you can use Force stop in the app’s device settings.
2. Restart your device.
3. Install available Pure Sniper updates from the App Store or Google Play Store.
4. Check for operating system updates.

Check storage and graphics

Free some space if your device is nearly full. If you can open the game, try lowering Level Of Detail in Options under Settings.

On Android, you can try Settings, Apps, Pure Sniper, Storage or Storage & cache, then Clear cache. Menu names vary. Do not select Clear data or Clear storage.

Before reinstalling

Uninstalling can remove locally stored progress. First check that your profile is linked through Options under Profile and that you can access the linked service. Keep a note of your Player ID.

If the game will not open and you cannot confirm that your progress is linked, contact Support before uninstalling. Otherwise, reinstall only from the official store after protecting your progress.

Still happening

Contact Support with your device details, game version, crash timing, affected mission or screen, any error message and steps tried. If possible, include a video or screenshot.

Optimize Storage

Optimize Storage removes unused downloaded game content, such as data for older zones, to reduce the space Pure Sniper uses.

Use Optimize Storage

1. Open Options, then Settings.
2. Select the button beside Optimize Storage.
3. Read and accept the confirmation.
4. Wait for the progress bar to finish, then select OK.

Protect your progress

Optimize Storage is an in-game content management feature. Clearing app data or storage through your device’s system settings is a different action and can make unlinked progress inaccessible.

Link your profile to a supported service before uninstalling or clearing app data. If you are unsure whether your progress is protected, contact Support first.