How to request a refund

If your purchase is missing or not working, contact Pure Sniper Support first so we can investigate. Include the receipt and your Player ID.

Refund eligibility and processing depend on the provider that billed you and its applicable rules.

Apple purchases

1. Visit https://reportaproblem.apple.com/ and sign in to the purchasing Apple Account.
2. Choose Request a refund from the available options.
3. Select the reason and relevant purchase or subscription.
4. Submit the request and follow Apple’s instructions.

Google Play purchases

Use Google Play’s official refund help at https://support.google.com/googleplay/answer/2479637. Sign in to the purchasing account and follow the refund request route shown there.

Webshop purchases

Contact Xsolla, Midasbuy or Aghanim using the provider support links in the webshop guide.

Refunds are not guaranteed, and timing can vary. Refunded purchase contents may be removed from your profile. Requesting a refund does not itself replace cancellation of an ongoing subscription.