Missing purchases receipts and restoring items

Missing purchases and restored profiles

If purchased content has not appeared in Pure Sniper, first check how and when you bought it.

A new purchase has not arrived

1. Fully close and reopen the game.
2. Open the speech bubble menu, then Inbox, and check for a purchase waiting to be claimed.
3. Find the receipt or transaction in the purchasing account’s order history.

If it is still missing, contact Support with your Player ID, receipt, item name, approximate purchase time and local time zone.

Items are missing after profile recovery

Check that you restored the correct profile. Then open Options, select Restore Purchases and tap Get. Follow any prompts and check the result.

If items are still missing, send Support the receipt and explain that you recovered a profile and tried Restore Purchases. This option is not a guarantee that every type of purchase can be restored.

Webshop orders

For Xsolla or Midasbuy payment or order issues, use that provider’s support route. Include the provider’s name if you also contact the game’s Support team.

Finding receipts and order history

Your receipt or order history helps Support investigate a missing purchase. Use the account and payment provider that handled the transaction.

Apple purchases

Visit https://reportaproblem.apple.com/ and sign in to the Apple Account used for the purchase to view your history.

On current iPhone and iPad versions, you can also open the App Store, tap your photo or initials, select Apps & Purchase History and then Purchase History. Menu names can vary by software version.

Google Play purchases

Open the Play Store, tap your profile icon and select Payments & subscriptions, then Budget & history. You can also review activity at https://payments.google.com/.

Webshop purchases

Check the confirmation email or order information from Xsolla, Midasbuy or Aghanim. These transactions do not appear in Apple or Google Play purchase history.

What to send

Provide a clear receipt showing the item, date, amount and order or transaction reference. If a purchase is missing from history, check whether another store account was used.

Never send your password or full payment card details.