How to contact Pure Sniper Support

Contact Player Support through the in-game Help Center or the official website.

In the game

1. Tap the cog on the main menu to open Options.
2. Select Support.
3. Tap the arrow beside Help Center and follow the request options.

If the game will not open, use https://support.puresniper.miniclip.com/hc/en-us/requests/new.

Find your Player ID

Your Player ID appears in the bottom-left of Options. Tap it to copy it. Keep it private and include it in your support request if available.

What to include

Describe what happened, when it started and how to reproduce it. For technical issues, include your device model, operating system, game version, exact error message and steps already tried. Add a screenshot or short video where possible. For purchases, include the receipt and payment provider.

On iPhones without a Home button, press Side and Volume Up together for a screenshot. On many Android devices, use Power and Volume Down. Other models may use different controls.

Support hours

Our primary support hours are Monday to Friday, 09:00 to 16:00 GMT. You can submit a request outside these hours; a response is not guaranteed immediately.

Never send passwords, verification codes or full card details.