I didn’t receive my purchase!

Don't worry, we're here to help!

If you make a purchase, and it doesn't automatically appear in-game, please exit the game and reopen it. Sometimes purchases can be helped along by restarting the game.

Also, be sure to check your in-game inbox. This can be accessed by tapping the Speech Bubble icon on the left of most menus and tapping "Inbox". Sometimes, your purchases can be claimed from here if you did not get them after a short period of time.

If you have still not received your purchase, please submit a support ticket with your full receipt/s (simply copy and paste the text or attach a screenshot) for the missing purchase/s.

When submitting a new support ticket, please include the following information:

• Estimated Date, Time & Local Timezone, this will help us to identify your purchase from our records.
• Your Pure Sniper Player ID, which can be found in the bottom-left corner of the options menu. Without this information, it will make it harder for us to assist you with your purchase.

All payments in Pure Sniper are processed through Google Play or Apple (depending on your device).

If you make a purchase through the web shop, the payment will be processed through Xsolla instead. Be sure to refer to the Xsolla Help Center for any further assistance with this.

You will usually receive an email receipt for purchases in Pure Sniper from the Store shortly after making a purchase.

If you have not received a receipt but have been debited for the purchase, the purchase should be present in your order history.