How do I take a Screenshot?

It is helpful if you can provide a screenshot with your ticket (where possible) to help us better understand the issue you are experiencing.

 How do I take a screenshot (iOS):

  • Press the Sleep/Wake button on the top or side of your device and the Home button at the bottom of your device at the same time.
  • To find your screenshot, go to the Photos app on your device.


 How do I take a screenshot (Android):

  • Press and hold the volume down and power buttons at the same time.
  • (Samsung Devices) Press and Hold the Power Button + Home Button at the same time until you see a white border flash around the outside of the screen.
  • To find your screenshot, browse to your Pictures > Screenshots folder.
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