It is helpful if you can provide a screenshot with your ticket (where possible) to help us better understand the issue you are experiencing.
How do I take a screenshot (iOS):
- Press the Sleep/Wake button on the top or side of your device and the Home button at the bottom of your device at the same time.
- To find your screenshot, go to the Photos app on your device.
How do I take a screenshot (Android):
- Press and hold the volume down and power buttons at the same time.
- (Samsung Devices) Press and Hold the Power Button + Home Button at the same time until you see a white border flash around the outside of the screen.
- To find your screenshot, browse to your Pictures > Screenshots folder.